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Until further notice, all appointments are conducted via video. Contact your location's admin team for more information.

Do you have questions? Great! We’d love to help you get the answers you need. Below are common questions related to therapy and psychiatry at Acacia. If you have questions about career opportunities or events, please visit our Careers FAQ. Want to make an appointment? Start here.

How private is therapy?

State law protects the confidentiality of communications between a client and a therapist.

There are notable exceptions:

  • Mandated reporting for suspected Child/Elderly Abuse
  • Serious threat of physical violence toward others
  • Serious threat of danger toward self
  • Court order
  • Information requested by FBI
  • A client signing a Release of Information (ROI) to coordinate care between providers or outside parties

What is therapy like?

Therapy can vary greatly depending on the individual and the goals of the clinician and the client. Generally, a therapist will want to discuss the events that lead the client to seek therapy in the first place and move on to resolving more specific goals. Commonly, sessions will be scheduled weekly and will last around an hour.

Therapy can be focused on a brief issue or can last long term – addressing overarching personal issues and working on emotional growth. On occasion, a therapist might suggest books, activities, or keeping track of events in your life.

For therapy to be effective, you must actively participate in and out of your sessions.

Do you accept insurance?

Yes! All of our offices, including our telehealth office will accept your insurance. We also do what most counseling centers won’t – we verify your insurance benefits before your first session! We want you to be as informed as possible about what you need to pay.

Please note, we do not always get it right as insurance benefits vary by individual plan. With that you are responsible for the cost-share applied by your insurance: please call your insurance company or visit their online portals to understand your benefits and expected cost-share ahead of your session.

In California, we are in-network with Anthem Blue Cross (which includes UCSHIP), Aetna, Cigna, MHN (includes Health Net), and Optum/United Healthcare. In Minnesota, we are in-network with Blue Cross Blue Shield of MN, Medica/United Healthcare/Optum, Health Partners, Preferred One, Aetna, and UCare.

If your insurance company is not listed above, depending on your insurance plan, you may still have out-of-network benefits available to you. We will try to make it easiest for you by submitting claims on your behalf.

Read more about policies on the Appointment Page.

How can I pay if I don’t have insurance?

Fret not, there are several options!

  • Our out-of-pocket and out-of-network fee is $150 for individual therapy and $250-$300 for psychiatry (these rates are specific to offices and the type of appointment, please check with your front desk before confirming appointments).
  • Group therapy is a great option for low-cost and effective care.
  • Acacia telehealth offers sessions as low as $65! There are other sliding scale options for therapy and psychiatry (specific to office).
  • Apply for our student therapy fund, Acacia Roots, which helps low-income students afford the mental health care they need.

Do I have to be a college student to come to Acacia?

Good news, you do not have to be a college student to start therapy at Acacia! You are required to be at least 18 years old, however.

Yes, we are close to college campuses, as that is our mission – to serve and engage the college community, which can include you!

Why do I need a referral?

For college students in the University of California system (UCSB, UCSD, etc.), there is sometimes a requirement to have the on-campus counseling services provide a referral for insurance to be billed.

If you plan to use your university’s insurance (UCSHIP), you will need to make sure to have a referral before you start services to avoid paying for insurance costs – as all costs are a client’s responsibility.

With the proper referral on file at Acacia, you are only responsible for copays

What is secondary insurance and why is it important to send to Acacia?

Secondary insurance refers to an insurance plan (for UC students, “UCSHIP”) that is essentially trumped by any Primary insurance plan you may be on as well. This is common for those on a parent’s or spouse’s plan.

If we are unaware of a primary insurance plan prior to sessions, your coverage may be blocked by the primary insurance company. When this happens, your balance at Acacia will rise.

If you have a primary insurance that requires that you notify them before using another insurance plan, you can call the customer phone line to “coordinate your benefits with Acacia”.

What if I don’t click or vibe with my provider?

We strive to provide you with the best fit!

Before we schedule you, we take the initial information you have given us and match you with providers with experience working in the areas you’re hoping to explore.

It’s important that if something in therapy isn’t quite working for you, you inform the provider of where they can adjust. If you believe it’s not changing, speak with your office’s front desk team and they can find a better match!

What is your cancellation policy?

Once an appointment is set, you need to provide us with 24+ hours notice to cancel without a cancellation fee.

You can read more about the policy on our Appointments Page.

Will you read my mind?

Not quite! We will try to help you figure out more about yourself than you might already know but ultimately you know yourself best.

Will you tell me my future?

No. But if you figure out a way to do this, please let us know as soon as you can.

Want to make an appointment? Start here.

2 Comments on “Frequently Asked Questions

  1. I am a PMHNP student looking for a preceptor. I would love the opportunity to work with a provider and learn the ropes of Acacia in hopes of gaining employment after graduation.

  2. Pingback: Frequently Asked Questions – Acacia Careers and Internships – ACACIA COUNSELING AND WELLNESS

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