Going back to college or university can be a stressful event, especially during a pandemic. A rise in stress and mental health issues is becoming more common, especially for those who were stuck at home and studied in
Most frequent questions and answers regarding our Acacia Telehealth Program
Good news, you do not have to be a college student or from one of our partnered universities to start therapy at Acacia! You are required to be at least 18 years old, however.
We specialize in the college experience and what happens in or around this time. Our mission – to serve and engage the college community, which can include you as a student, faculty member, recent graduate, nontraditional student, and those thinking about attending college.
Psychiatry and Psychology have plenty in common. Both assess your mental health and come up with a plan to help treat the symptoms that trouble you. The biggest difference is that Psychiatrists and Psychiatric Nurse Practitioners prescribe medications in addition to providing therapeutic interventions.
Read more here.
Yes! We accept your insurance. We also do what most counseling centers won’t – we verify your insurance benefits before your first session! We want you to be as informed as possible about what you need to pay.
Please note, we do not always get it right as insurance benefits vary by individual plan. With that you are responsible for the cost-share applied by your insurance: please call your insurance company or visit their online portals to understand your benefits and expected cost-share ahead of your session.
In California, we are in-network with Anthem Blue Cross (which includes UCSHIP), Aetna, Cigna, MHN (includes Health Net), and Optum/United Healthcare. In Minnesota, we are in-network with Blue Cross Blue Shield of MN, Medica/United Healthcare/Optum, Health Partners, Preferred One, Aetna, and UCare.
If your insurance company is not listed above, depending on your insurance plan, you may still have out-of-network benefits available to you. We will try to make it easiest for you by submitting claims on your behalf.
What’s secondary insurance?
Secondary insurance refers to an insurance plan (for UC students, “UCSHIP”) that is essentially trumped by any Primary insurance plan you may be on as well. This is common for those on a parent’s or spouse’s plan.
If we are unaware of a primary insurance plan prior to sessions, your coverage may be blocked by the primary insurance company. When this happens, your balance at Acacia will rise.
If you have a primary insurance that requires that you notify them before using another insurance plan, you can call the customer phone line to “coordinate your benefits with Acacia”.
Your Telehealth team can help further navigate this.
With Acacia Telehealth we want to take measures to make sure you are safe and in a space that will provide the best possible therapeutic experience. We require that all clients are in a private and addressable space during sessions (our providers will verify your location for your safety).
State law protects the confidentiality of communications between a client and a therapist.
There are notable exceptions:
- Mandated reporting for suspected Child/Elderly Abuse
- Serious threat of physical violence toward others
- Serious threat of danger toward self
- Court order
- Information requested by FBI
- A client signing a Release of Information (ROI) to coordinate care between providers or outside parties
We currently collaborate with several universities across California and Minnesota including: University of California, Davis, University of California, Santa Cruz, University of California, Santa Barbara, University of California, Los Angeles, University of California, Irvine, University of California, San Diego, and University of Minnesota, Twin Cities
If you are University member and looking to establish an official Acacia Telehealth partnership, please contact our University team to discuss your campus’ needs and how we can provide tailored services.
If you are hoping to begin referring students or faculty to our services, you may give them our contact information or send them the Appointment Request Form.