Yes! We accept your insurance. We also do what most counseling centers won’t – we verify your insurance benefits before your first session! We want you to be as informed as possible about what you need to pay.
Please note, we do not always get it right as insurance benefits vary by individual plan. With that you are responsible for the cost-share applied by your insurance: please call your insurance company or visit their online portals to understand your benefits and expected cost-share ahead of your session.
In California, we are in-network with Anthem Blue Cross (which includes UCSHIP), Aetna, Cigna, MHN (includes Health Net), and Optum/United Healthcare. In Minnesota, we are in-network with Blue Cross Blue Shield of MN, Medica/United Healthcare/Optum, Health Partners, Preferred One, Aetna, and UCare.
If your insurance company is not listed above, depending on your insurance plan, you may still have out-of-network benefits available to you. We will try to make it easiest for you by submitting claims on your behalf.
What’s secondary insurance?
Secondary insurance refers to an insurance plan (for UC students, “UCSHIP”) that is essentially trumped by any Primary insurance plan you may be on as well. This is common for those on a parent’s or spouse’s plan.
If we are unaware of a primary insurance plan prior to sessions, your coverage may be blocked by the primary insurance company. When this happens, your balance at Acacia will rise.
If you have a primary insurance that requires that you notify them before using another insurance plan, you can call the customer phone line to “coordinate your benefits with Acacia”.
Your Telehealth team can help further navigate this.