Telehealth Client

Good news, you do not have to be a college student or from one of our partnered universities to start therapy at Acacia! You are required to be at least 18 years old, however.

We specialize in the college experience and what happens in or around this time. Our mission – to serve and engage the college community, which can include you as a student, faculty member, recent graduate, nontraditional student, and those thinking about attending college.

Covered Costs

• Insurance / Varies*
• Missed Therapy Visit Fee / $50
• Missed Psychiatry Visit Fee / $100

*All services are billable to insurance. It’s your responsibility to provide us with updated insurance information in a timely manner.

Out of Pocket Costs

• Individual Therapy / $65-$150
• Couples Therapy / $65-$150
• Medication Management/Psychiatry / $300
• Missed Therapy Visit Fee / $50
• Missed Psychiatry Visit Fee / $100

Fret not, there are several options!

• Our out-of-pocket and out-of-network fee is $150 for individual therapy and $250-$300 for psychiatry (these rates are specific to offices and the type of appointment, please check with your front desk before confirming appointments).
• Group therapy is a great option for low-cost and effective care.
• Acacia telehealth offers sessions as low as $65 (depending on financial status)! There are other sliding scale options for therapy and psychiatry.
• Apply for our student therapy fund, Acacia Roots, which helps low-income students afford the mental health care they need.

For college students in the University of California system (UCSB, UCSD, etc.), there is sometimes a requirement to have the on-campus counseling services provide a referral for insurance to be billed. This is not necessarily case in your California or Minnesota university.

If you plan to use your university’s insurance (UCSHIP), you will need to make sure to have a referral before you start services to avoid paying for insurance costs – as all costs are a client’s responsibility.

With the proper referral on file at Acacia, you are only responsible for copays.

Please note, you are required to provide us with notice of cancellation at least 24 hours in advance. Failure to do so will result in late cancellation or missed appointment fee charge ($50/therapy session and $100/psychiatry session). You can call, text, or email your Telehealth team to cancel or reschedule your appointment.

With Acacia Telehealth we want to take measures to make sure you are safe and in a space that will provide the best possible therapeutic experience. We require that all clients are in a private and addressable space during sessions (our providers will verify your location for your safety).

State law protects the confidentiality of communications between a client and a therapist.

There are notable exceptions:

• Mandated reporting for suspected Child/Elderly Abuse
• Serious threat of physical violence toward others
• Serious threat of danger toward self
• Court order
• Information requested by FBI
• A client signing a Release of Information (ROI) to coordinate care between providers or outside parties

Therapy can vary greatly depending on the individual and the goals of the clinician and the client. Generally, a therapist will want to discuss the events that lead the client to seek therapy in the first place and move on to resolving more specific goals. Commonly, sessions will be scheduled weekly, will last around an hour, and be ongoing for however long you and your therapist feel you need. Medication management can be once a month or more, depending on your care needs.

Therapy can be focused on a brief issue or can last long term (it’s not uncommon and completely normal to have a therapist for years) – addressing overarching personal issues and working on emotional growth. On occasion, a therapist might suggest books, activities, or keeping track of events in your life.

For therapy to be effective, you must actively participate in and out of your sessions.